Local and on-site by design
The early version of Chargeback Caseworks is intentionally hands-on. I come to the business by appointment, usually on a Saturday or Sunday, and work through the cases in the systems you already use.
This approach keeps login credentials with the business and makes it easier to find records without sending sensitive customer information through ordinary email.
Businesses that may be a fit
- Motels and independent lodging properties.
- Repair companies and field-service businesses.
- Equipment, vehicle, or recreation rental businesses.
- Appointment-based businesses and other service providers.
The service is not limited to those industries. The real question is whether your business accepts cards, receives chargebacks, and has nobody who wants the disputes to become their second job.
What happens before the first visit
We start with a short conversation about the business, the number of current cases, the processor or bank system involved, and the deadlines. I will tell you whether the work looks like a fit before either of us blocks out time.
Pricing for founding clients
There is no monthly fee. If funds are recovered on a case I handle, the fee is 25% of the amount recovered. If the case does not recover funds, no performance fee is due.
Experience without false promises
I have nearly six years of payments and chargeback experience, including merchant support from the processor side and chargeback program ownership from the merchant side at a large university. That experience improves the quality of the work. It does not give anyone control over the final decision.